![]() A blended HCD/SAFe approach can also dramatically increase quality and end-user satisfaction. Our experience has shown that a blended HCD/SAFe approach can sometimes, though not always, be used to obtain user insights-valuable understanding of user attitudes, behaviors, and expectations-faster and cheaper than by relying exclusively on feedback from released functionality. In this paper-selections from our book on our experiences, forthcoming from Productivity Press-we will discuss lessons learned from these implementations and some of the ways that HCD has helped us improve quality, deliver more value faster, and have even more robust SAFe implementations. ![]() Over the past two years the authors, an SPC and an HCD practitioner, have successfully integrated Human-Centered Design methods and mindset into multiple mature SAFe programs, including a Large Solution, at a large government agency and the impact has been tremendous. Note: This article is part of the Community Contributions series, which provides additional points of view and guidance based on the experiences and opinions of the extended SAFe community of experts.Īs Human-Centered Design (HCD) gains wider Enterprise adoption, many organizations are combining HCD with SAFe to get a “best of both worlds” implementation and are achieving striking results as they do so. By Joseph Montalbano, SPC, and Brad LehmanĪuthors of Human-Centered Agile: How to Build Next-Generation Agile Programs Using Human-Centered Design ![]()
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